Delivery & Return

Choose from reliable delivery options tailored for your convenience. Select your preferred date and time for delivery at a small additional charge.

Delivery Options Overview

Hello Private provides multiple shipping methods to fit your needs. Whether you want economical standard shipping, faster express service, or secure handling via trusted freight partners, we’ve got options for you. You can also opt to pick up your order directly from our store if preferred.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 3-5 working days
Time slot delivery (12pm – 5pm)

Next day delivery Get it next day, 7 days a week
Time slot delivery (12pm – 5pm)

Large items

Standard delivery Get it in 2 working days
All day Delivery from 7am - 8pm. Order anytime:

Next day delivery it next day on weekdays
All day delivery from 7am - 8pm. Order by 7pm:

Returns & Exchanges

You may return products in good condition within 14 days of receipt.

Products must be returned in original packaging with all parts included.
Opening or testing items to check functionality is allowed and will not void your return rights.
Returns won’t be accepted if essential components or documents are missing:
- Complete product and accessories
- Proof of purchase
- Warranty card
- Service defect report (if applicable)

Refunds will be processed according to local laws and timelines.